{"id":1661,"date":"2021-12-24T07:33:00","date_gmt":"2021-12-24T07:33:00","guid":{"rendered":"https:\/\/www.sendeasy.co.za\/?page_id=1661"},"modified":"2021-12-24T08:42:21","modified_gmt":"2021-12-24T08:42:21","slug":"legal","status":"publish","type":"page","link":"https:\/\/www.sendeasy.co.za\/trust-centre\/legal\/","title":{"rendered":"Legal"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><a href=\"\/trust-centre\/legal\/privacy-policy\"><span style=\"text-decoration: underline;\">Privacy Policy<\/span><\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"\/trust-centre\/legal\/complaints-procedure\/\"><span style=\"text-decoration: underline;\">Complaints Procedure<\/span><\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Incident Response<\/h2>\n\n\n\n<p>We follow a rapid set of steps as soon as a security or data incident is identified. The high-level steps we follow in the event of an incident are as follows.<\/p>\n\n\n\n<ol><li>We identify or are notified of a potential incident<\/li><li>We investigate the situation<\/li><li>We take appropriate action to contain the situation<\/li><li>We recover systems, data and connectivity if disrupted<\/li><li>We conduct further deep-dive investigation to identify whether there was in fact an incident or whether it was a false alarm.<\/li><li>If a positive incident is confirmed, our Information Officer will report the incident to relevant internal stakeholders, and if necessary; customers, regulators and law enforcement.<\/li><li>We carry out a post-incident review and conduct forensic analysis.<\/li><li>We update information, controls and processes going forward to eliminate the threat of recurrence.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Complaints Procedure Incident Response We follow a rapid set of steps as soon as a security or data incident is identified. The high-level steps we follow in the event of an incident are as follows. We identify or are notified of a potential incident We investigate the situation We take appropriate action to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1659,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidebar.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Legal - SendEasy<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legal - SendEasy\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Complaints Procedure Incident Response We follow a rapid set of steps as soon as a security or data incident is identified. 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The high-level steps we follow in the event of an incident are as follows. 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